Welcome to SFBYour trusted destination for purchasing natural herbs, oils, honey, bee products, and organic derivatives—both imported and local. To ensure the satisfaction of our valued customers, we outline below our return and refund policy, which complies with applicable regulations and protects the rights of all parties.

1. General Provisions

  • This policy applies to all natural and health products sold through SFB Online or through any of the official sales channels.

  • By using our website and making a purchase, you acknowledge that you have read, understood, and fully agree to all the terms stated below.

  • This policy is subject to the provisions of the e-commerce and consumer protection laws in force in the country of operation.

2. Products Covered by the Return Policy

  • Natural herbs (packaged and sealed in airtight containers).

  • Natural oils (unopened and unused).

  • Natural honey and bee products (unopened and properly stored).

  • The return eligibility of any other products will be determined based on an internal inspection of the product’s condition.

3. Return Terms and Conditions

  • Return requests can be made within 7 business days Starting from the date the order is received.

  • The product must be:

    • In its original intact state.

    • Unopened, unused, and not expired.

    • Properly stored according to the storage instructions indicated on the packaging.

    • Attached are all invoices, purchase guides, and any accessories, packaging, or bags delivered with the product.

  • Returns are not accepted in the following cases:

    • Opened products or those with tampered packaging.

    • Products that have been exposed to improper storage conditions after delivery.

    • Products that have been used fully or partially.

    • Health or food products that are sensitive and may be affected by handling conditions.

4. Replacement Policy

  • Products can be exchanged in case of:

    • Clear manufacturing defect.

    • Damage caused by shipping or packaging errors on the store’s side.

    • Product does not match the order.

  • These cases must be reported within Receive within 48 hours.

  • The store covers all costs of reshipping and replacement in these cases.

5. Cancellation Policy

  • Orders can be canceled before shipping confirmation for a full refund.

  • After the order is shipped, the terms of the return and exchange policy stated above apply.

6. Refund Policy

  • After receiving and inspecting the returned product and confirming it meets the conditions, the refund will be processed within 7 to 14 business days To the original payment method.

  • Refunds do not include shipping and delivery fees unless the error is proven to be on our part.

7. Return or Exchange Request Procedures

To request a return or exchange, please contact us through the following channels:

  • email address saharafrerebio.com

  • Customer Service Number: +212664660801 /+212602248678

  • Via the support form on our website: www.sfb.com/contact

8. Policy Updates

  • The store management reserves the right to SFB We reserve the right to modify or update this policy at any time, in accordance with applicable regulations and in the best interest of our customers.

  • Changes will be published on this page once approved.